Returns & Exchanges
Return Policy
Standard Products We accept returns on non-custom items within 30 days of delivery. Items must be unworn, unused, in their original condition, and returned in their original, undamaged packaging.
Custom & Personalized Products Items made specifically for you are final sale. This includes custom lengths, personalized configurations, and other made-to-order customer-specific changes. Custom or personalized items cannot be returned or refunded for change of mind or preference.
Damaged, Defective, or Incorrect Items If any item — including a custom piece — arrives damaged, defective, or incorrect, please contact us and we will make it right. Photos may be requested so we can resolve the issue quickly.
Return Shipping
- Quality Issues: If an item is defective or incorrect, Maylohas covers the return shipping cost.
- Standard Returns: For other eligible returns, including change of mind or preference, the customer is responsible for return shipping fees.
How to Start a Return
- Contact us at admin@maylohas.com within 30 days of delivery.
- For damaged, defective, or incorrect items, please include photos when possible.
- Our team will provide the return address and instructions.
Refunds Once an eligible return is received and inspected, the refund is processed to your original payment method within 5–7 business days. Original shipping and gift packaging fees are non-refundable unless the return is due to a damaged, defective, or incorrect item.