We’ve answered the most common questions below to help you quickly find what you need.

If you still need help, feel free to contact us — we’re always here for you.

 

🛍️ Orders & Shipping

When will my order ship?
Orders are usually processed within 1–3 business days.

How long does shipping take?
Shipping times vary depending on your location, but most orders arrive within 7–15 business days.

Do you ship internationally?
Yes, we ship worldwide.

How can I track my order?
Once your order ships, you’ll receive a tracking number via email.

 

✨ Custom Jewelry

Can I customize my bracelet or necklace?
Yes! You can choose your chain and charms to create a piece that’s uniquely yours.

Can I change my order after placing it?
If your order hasn’t been processed, we’ll do our best to update it. Please contact us as soon as possible.

Will my custom piece look exactly like the photos?
Each piece is handmade and unique, so slight variations may occur — that’s part of its charm.

 

🔄 Returns & Exchanges

Do you accept returns?
We accept returns for non-custom items within 14 days of delivery.

Are custom items refundable?
Because they are made specifically for you, custom pieces are non-refundable unless there is a quality issue.

What if my item arrives damaged?
Please contact us within 48 hours with photos, and we’ll make it right.

 

 

💎 Product & Care

Will the jewelry tarnish?
Our pieces are designed to be tarnish-resistant, but proper care will extend their life.

Is it safe for sensitive skin?
Yes, our jewelry is made with hypoallergenic materials.

How should I care for my jewelry?
Avoid water, perfumes, and chemicals. Store in a dry place when not in use.

 

💌 Contact

Still have questions?

Reach out anytime at:
admin@maylohas.com

We usually reply within 24 hours.