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We’d love to hear from you.
Whether you have a question about your order, need help designing your piece, or just want to say hello — we’re always here for you.
At our core, we believe jewelry should feel personal.
So does our customer support.
"We’re here to help! Find quick answers below or send us a message."
FAQs
Yes! Our jewelry is crafted with high-quality PVD 18K gold plating, making it water and tarnish-resistant. It’s designed for daily wear, whether you're at the gym or in the shower. To maintain its long-lasting brilliance, we simply recommend wiping it with a soft cloth after contact with salt water or harsh chemicals.
Every custom design is hand-assembled to order. Please allow 2–5 business days for our team to prepare and craft your unique piece. Once it’s ready, shipping typically takes 7–10 days. You will receive a tracking number via email as soon as your story is on its way to you.
We take immense pride in our craftsmanship, but we know accidents can happen during transit. If your item arrives damaged or incorrect, please contact us at admin@maylohas.com within 48 hours of delivery with a photo of the issue. We will prioritize a free replacement or a full refund to make it right—your happiness is our guarantee.